ViperSpin Casino Review Honest Review by Casino Guru

It’s advisable for players to factor this in when making their casino choices. A number of games from Spinomenal use the MegawaysTM game mechanic as well, under license from Big Time Gaming (BTG), to give you up to 117,649 different ways to score wins. Viperspin you have given me bonus of 5k however that incorrect you give me sum of 1.4K in bonus cash to settle this dispute and the rest of the bonus where for my recent deposit as cash back?

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Although the winnings were accumulated without the use of the bonuses, this is still a direct breach of the terms and conditions. Another is the duplicate account, which is xxxxxxxxxxxx email (guru can you confirm how we can attach a email here without giving away Trents email account as it is private). That is our mistake however, KYC should have been double checked and our support team did lack on that.

Player’s withdrawal requests have been cancelled.

ViperSpin Casino has unfair clauses in their Bonus Terms and Conditions. After reviewing the T&Cs related to the casino’s bonuses, I found some parts that I consider unfair to players. If you plan to use a bonus at this casino, you may run into issues. If you want to make sure you have an enjoyable gaming experience, I recommend you look for a casino with fair T&Cs. And if you decide to play at this casino despite the unfair rules, at least read the T&Cs carefully before you start playing, to make sure you know what to expect.

Viper Spin casino review

We have been incredibly generous in what we’ve given you, one that I can assure you majority of online casinos would not do. So I you have paid me $4,554 you gave 1.4K in bonus which I never won or withdrew from I think 3k is fair, your casino still is coming out on top buy miles with my winnings you have taken, and also all my recent deposit. I just very tired and would like to put this to bed please. Roman had explained to me that my winnings cannot be paid out due to the breach, however told me that all my deposits on my secondary account will be refunds as a courtesy made as if it sound like they were doing me a favour. My initial deposit I have made equivalent to around $4,600.00 so I had agree to them term think that that’s the best result I was going to receive. We feel it’s fair to offer the player a refund of deposits, which is a lot more then most would do.

Should I play at Viper Spin casino?

CasinoMentor is a third-party company in charge of providing reliable information and reviews about online casinos and online casino games, as well as other segments of the gambling industry. Our guides are fully created based on the knowledge and personal experience of our expert team, with the sole purpose of being useful and informative only. Players are advised to check all the terms and conditions before playing in any selected casino.

Games

For the best experience we recommend using one of the newer device models. If the player had accumulated their winnings from the use of a bonus that had been claimed unfairly, we would agree with the player being penalized. Please do send all logs and any other evidence pertaining to the duplicate account/betting patterns to my e-mail, for us to review. ATFs include eCOGRA, Gaming Laboratories International, iTech Labs, Technical Services Bureau.

• You are welcome to legal action; please note we are hosted and operate from Curacao and have many different laws then you do in AU.
• The website, of course, also provides games from smaller, but no less notable for their excellent production, developers, including Push Gaming, Bgaming, Relax Gaming, Wazdan, and others.
• We have reviewed the additional evidence provided by the casino and thoroughly reviewed the entire case once more.
• It seems using chrome didn’t involve a captcha for some reason.
• Multiple menus on each page guarantee seamless navigation across the website.
• Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

General information of ViperSpin Casino

Spinomenal began by servicing the social gaming sector before switching tracks to get into the more popular and profitable online casino industry. It was founded in 2014 and is today a regular fixture at multivendor casinos. ViperWin casino viper spin offers its software in the instant play format to those accessing it on a desktop computer or a laptop. For those who prefer playing on a mobile device there is a mobile-optimized version, also available in the instant play format.

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You have additionally received $4,500 AUD in bonuses since then, from wagering bonuses, to free spins, to daily cashbacks. However, the casino also claimed that you have registered a second account using a Gmail address and that both accounts have accepted and used a bonus. Upon looking at the deposit history, there is also evidence to suggest that both accounts have been used simultaneously (repeatedly on the same day).

Player complains that they didn’t win anything.

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Case closed

For users of fiat, ViperWin accepts Mastercard, Ecopayz, Flexepin, Interac, Neosurf, and more. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. I’m glad to hear that your issue has been resolved successfully. We aren’t threatening you, you’re the one who threatens my staff. I’ll provide proof to that shortly though because you’re honestly delusional.

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For the sports bonus, the wagering is 6x on your bonus and deposit. This, too, is in line with most sports bonuses in the industry. Every time you see a casino bonus that interests you, it is important to read its terms. Below, we list the most central terms and conditions related to the Viper Win Casino welcome offer. New customers at Viper Win Casino are entitled to a 100% up to $500 + 200 Spins bonus. On top, you will get 200 spins and one try at a fun bonus game called Bonus Crab.

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Meanwhile, I am cross-checking all the files regarding your case, so please give me some time to gather up all that we have. I’m quite sure that $120,000 is life changing for most of people out there. It’s even more strange that the casino communicated at the beginning and now they even communicate here, but they just stopped reacting to the complaint – probably because they realised that should pay.

We definitely did our absolute best by Markus in this case, refunding all deposits + well over $5,000 AUD of bonuses on top. Live chat can not close accounts, and nothing was referred to us. If you have a transcript of your conversation and them agreeing that it was now closed that would be incredibly helpful to us. Regardless no one confirmed your account was closed on our end either, if you had not of made two accounts in the first place this would not have occurred. However you have contacted me through a streamer saying you can lift my account and continue to play and my original account will be deleted withdraw on your account would have and issues anymore. I acknowledge that you have given me “bonus cash” however I have never profited from any of the bonus.

• In response to your first question whether I had gained any profits on on bonuses on my second account , No !
• So i was a little bit confused I thought that was original what i requested when chat with the online Viperspin chat team when closing the original account.
• I’ve seen this a few times before, in other casinos, it happened because the payment provider was not able to process the withdrawal to that particular country.
• The games available include variants of blackjack, roulette, baccarat, poker and game shows.
• For the best experience we recommend using one of the newer device models.
• However, as the casino has mentioned the use of multiple accounts, I would like to review any supporting evidence the casino can provide.
• We firmly believe that these checks work better if they are implemented at the point of registering an account, but this is not the current standard throughout the industry.
• The player had argued for a refund, stating he was unaware of the multiple uses of his card.

• The slots have superb graphics and are loaded with features that help you score wins easily.
• But glad high ups are showing their attitude towards players.
• There are only a few payment methods supported by ViperSpin, including Visa, MasterCard, Skrill, AstroPay, MiFinity, Bitcoin, Ethereum, and Litecoin.
• Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos.
• Given that both the minimum deposit amount and the withdrawal cap are only set at €10, they are very reasonable indeed.
• Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
• ViperWin Casino offers players 24/7 customer support via email and live chatting.

To claim the bonus you need to contact the live chat or contact them via their support email. Players can find a massive selection of slots, table games, live casino games, and sports betting action. Big Time Gaming, NetEnt, Play’n GO, and all of the biggest provider names in the business are present at ViperWin.

Player’s withdrawal has been continually delayed.

Based on all the evidence that has been provided by both parties, the decision has been made to discontinue our investigation of this complaint. After reviewing all the information provided, I would like to summarize this case. Trent, the bet logs are literally on the gaming provider…

• However you emailed us then asked for your account to be banned 🙂 we did email back when our team was at the office requesting for you to send those fees though but instead you made this comment / review.
• We have been incredibly generous in what we’ve given you, one that I can assure you majority of online casinos would not do.
• Please stop playing the pity me party because nothing you say makes sense or adds up.
• Regard your question about when I started using this duplicate when I stoped using my original account, I cannot remember the specifics of dates, I all I know was I never used 2 accounts at the same time.
• A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals.
• We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
• In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

You received all of your original deposits back, and have played 3 months afterwards continually depositing + withdrawing. I follow this twitch streamer called Aus slots reached out to him to see if he could help resolve this issue. Viperspin as told the streamer they will offer to reopen my account and delete my original account if I would like. So i was a little bit confused I thought that was original what i requested when chat with the online Viperspin chat team when closing the original account. Initially, you stated that you did not open a second account, but as well as confirming that the Gmail address used to open this account was yours, you also later stated that you may have opened a second account accidentally.